It’s never that simple

Law Technology Daily Digest

Vol. 20, No. 215

I was doubtful about any single factor being the decider of the success or failure of a law firm, so I jumped to the end of Karl Harris’ comments. Spoiler alert, but he says, “Law firm leaders need to make sure they’ve got that customer-centric product management approach.” With the idea that this concept drives everything from hiring to policy to technology and more, I guess I can buy into that. But it’s never that simple, is it? Read more at Above the Law: This One Factor Will Determine Winners And Losers In The New Legal World

Input is easier than output

Law Technology Daily Digest

Vol. 20, No. 215

You may read Nick Milton’s headline and shake your head in confusion, but he is spot on. Ask anyone who’s designed a document management system. The simpler and less work on the front end means a huge increase of work on the back-end. So what happens when things are too easy? According to Nick, “People fill in the form, they put in the bare minimum, they don’t give any context, they don’t tell the story, they don’t explain the lesson. And as a result, almost none of these lessons are re-used.” Read more at Knoco stories: When “easier to share” means “harder to learn”

Learn your lessons well

Law Technology Daily Digest

Vol. 20, No. 215

With the technology environment today being more “when” and “how fast” than if,” Bhatnagar, Will Forrest, Naufal Khan, and Abdallah Salami provide four great lessons in understanding the differences. They are, “Sourcing and managing consumption of cloud is a dynamic exercise, Cloud economics is a demand rather than a supply game, Granular visibility and forecasting are needed to optimize consumption of cloud, and Cross-functional FinOps is essential to manage cloud sourcing and consumption.” Understanding those lessons can mean the difference between success and failure. Read more at McKinsey Digital: Unlocking value: Four lessons in cloud sourcing and consumption

Acts of war

Law Technology Daily Digest

Vol. 20, No. 214

A scary sentence: “The indictment of six members of the Russian military for the NotPetya ransomware attack places companies on notice that insurance ‘is not a get-out-of-jail-free card.'” You’d better go check your cyberinsurance policy. Read more at DARKReading: ‘Act of War’ Clause Could Nix Cyber Insurance Payouts

Evil email behaviors

Law Technology Daily Digest

Vol. 20, No. 214

With email being one of the most popular forms of communication in modern law firms, Elisa Grimaldi lists the evil ways that lawyers use it. Don’t be evil, read more at The Suite Spot: Are You Guilty of These Five Email Faux Pas?

Scary bosses

Law Technology Daily Digest

Vol. 20, No. 214

In keeping with this edition’s scary theme, I present Dan Rockwell’s list of the twelve scariest bosses. In my professional life, I have worked for bosses #1, #4 and #6. Dan presents five tips for dealing with these scary bosses. Read more at LEADERSHIP FREAK: The 12 Scariest Bosses Anyone Could Have

16 tips!

Law Technology Daily Digest

Vol. 20, No. 213

Nicole Denton from Braintrace provides a list of sixteen ways to protect your firm during the pandemic. Some are easier to do than others. As a big believer in user education being the gatekeeper to attacks, “Have security training for all employees at least annually,” is my favorite, but you should do it more than annually. Be sure to read more at PinHawk Microsite: 16 Ways to Protect Your Organization During COVID-19

Analytics plus (not vs) Intuition

Law Technology Daily Digest

Vol. 20, No. 213

Attorney Steven Chung concludes his post by writing, “In the future, people and professionals will rely more on analytic data to help guide their decisions. But analytics is still at best an educated guess. In a changing and unpredictable world, it might still be better to rely on your intuition, especially if it has served you well in the past.” I agree analytics are not perfect, but neither is intuition. Why must they be mutual exclusive? A combination of the two would produce the best results. Read more at Above the Law: Analytics Didn’t Help The Tampa Bay Rays, But Can It Help The Legal Profession?

Misconceptions and the ownership mentality

Law Technology Daily Digest

Vol. 20, No. 213

Max Cole has a good post on challenging some of the widely held beliefs in law firms on automation. Missing in his post is I think the biggest issue in adoption of new concepts: ownership. It’s nice to talk about manufacturing and high tech and other industries, but those decisions are almost always made top down. Until you grasp the concept that you are dealing with “owners” of the organization, and adjust your approach accordingly, your attempts to influence change will meet with significant resistance. Read more at Law Technology Today: Why It’s Time to Challenge Misconceptions of Automation

ATP gets better

Law Technology Daily Digest

Vol. 20, No. 213

I like Microsoft’s Defender Advanced Threat Protection (ATP) endpoint security tool. Many people discount it because it’s “free,” but as one layer of defense, I think it’s solid. And it just got a bit better! ATP now includes a “new report designed to help them keep track of vulnerable Windows and macOS devices within their organization’s environment.” Yet another reason to add it to your security arsenal. Coupled with this first post is one that is a bit of a downside on ATP. Lists of URLs you “have to trust” are unfortunately a way of life these days, but it makes me nervous when the list gets so lengthy. This lists the 28 or so URLs ATP needs to operate. Read more at BLEEPING COMPUTER: Microsoft Defender ATP adds vulnerable Windows device tracking
Microsoft shares list of URLs required by Microsoft Defender ATP

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