Surveys by Bob

Law Technology Daily Digest

Vol. 18, No. 450

The surveys in questions aren’t Bob Ambrogi’s but instead ILTA’s Annual Technology Survey (the Executive Summary at least) and the ABA’s Legal Technology Survey Report. Get a sneak preview of both reports by reading more at:
LawSites: ILTA 2019 Tech Survey Shows AI Adoption Slow, But Cloud Move Quickening
Law Technology Today: TECHREPORT 2019: Cloud Computing

HR: Social Media Recruiting

Legal Administrator Daily

Vol. 7, No. 450

  • HR: Social Media Recruiting This is an informative article about using social media as a recruiting tool.. its a real thing, can be very cost effective, and might reach candidates you otherwise wouldn’t reach. There are do’s and don’ts.. read on..
  • ILTA 2019 Tech Survey Shows AI Adoption Slow,But Cloud Move Quickening

    Librarian News Digest

    Vol. 7, No. 455

    Summing Up the ILTA Tech Survey Exec Summary

    Bob Ambrogi takes a look at the Executive Summary of the ILTA 2019 Tech Survey and provides a thorough overview. Adoption of AI, cloud applications and the foundations. Read more about the soon to be released full survey in ILTA 2019 Tech Survey Shows AI Adoption Slow, But Cloud Move Quickening.

    Protecting User Data: How Close is the US to its Own GDPR

    Librarian News Digest

    Vol. 7, No. 455

    What Does the CCPA Really Mean?

    As the first week of October winds down the reality of regulatory changes is starting to gain attention. The California Consumer Protection Act goes into effect on January 1, 2020. The parallels with GDPR are gaining attention. Read Protecting User Data: How Close is the US to its Own GDPR? for a perspective from the econtent publishing view.

    Ransomware Awareness

    Law Technology Daily Digest

    Vol. 18, No. 449

    For my second post for National Cybersecurity Awareness Month, I’ve got a post by Luke Irwin with all kinds of numbers you can use to educate your employees: Ransomware is a more than $12 billion dollar business; $116,000 is the average payout to regain access; businesses fall victim to ransomware attacks every 14 seconds. He also talks about the future of ransomware and some simple prevention tips. Read more at IT Governance: The 5 biggest ransomware pay-outs of all time

    Data 101

    Law Technology Daily Digest

    Vol. 18, No. 449

    Have you ever considered the ideas of open and public data? Semantics? Subtle nuances? Different? Lewis Wynne-Jones goes into detail about the BIG differences between open data and public data. Lewis concludes, “In order for open data to be as effective as predicted, the line that demarcates open and public data needs to be erased, and governments need to start making a lot more of their public information open data. After all, we’re the ones paying for it.” Read more at Data Science Central: Is There a Difference Between Open Data and Public Data?

    BOL: Salesforce.com

    Legal Administrator Daily

    Vol. 7, No. 449

  • BOL: Salesforce.com How many of your corporate clients use Salesforce.com as their CRM? Many – if not most I would guess. This article discusses a solution that goes where the contracts are .. in this case – Salesforce. One obvious advantage – clients are not tasked with exporting contracts to send to outside counsel.. clever thinking.
  • BOL: The Ethics of Running a Law Firm

    Legal Administrator Daily

    Vol. 7, No. 449

    BOL: The Ethics of Running a Law Firm

    With the business of law comes many ethical obligations – exactly who’s obligations might be a matter for discussion – but this article does an excellent job of discussing those ethical obligations which come in many forms. Important read:

    HR: Sexual Harassment Training

    Legal Administrator Daily

    Vol. 7, No. 448

  • HR: Sexual Harassment Training Training often focuses on teaching new skills. But there is a ‘category’ of training which focuses on teaching new behaviors. That’s the category into which sexual harassment training falls.

    This article discusses an approach to sexual harassment training that may yield better results. How does your program stack up?

  • BOL: Differentiation

    Legal Administrator Daily

    Vol. 7, No. 448

    BOL: Differentiation

    Over my career in technology, I have seen great products fail because of terrible marketing, and lousy products succeed because of skilled marketing. If you look at your peer firms, I suggest you’ll find the same is true for service organizations like law firms. The product is different of course – but the sentiment is the same.

    In this context, Bruce MacEwen pens an insightful article about the importance of differentiating your product – differentiation being a cornerstone of marketing which includes brand strategy. The article highlights a recent PwC survey that identified key attributes that make for a ‘superior’ customer experience… ..’ ‘differentiated [brand] strategy’ means your firm is a destination for something in particular; when a client is need of that particular type of service or practice specialty, you should by rights be on the short list”.

    The article offers an indirect commentary about the important of ‘service level’ – that fungible attribute of your business that is part client expectation, client perception, and firm execution (from the first phone call to the final ‘case closing’ interview).. PS: your firm is delivering a service level – whether intentional, or not. Food for thought.

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