Critique of Zendesk Onboarding

Education and Training Daily

Vol. 16, No. 121

I have mentioned Samuel Hulick before. I read his book cover to cover in one weekend. In addition to his book, Samuel creates “teardowns” and publishes them on his site. He just released a new one about Zendesk’s user onboarding. I know it doesn’t relate directly to training, but for me, reviewing the teardowns reminds me of what NOT to do in designing my eLearning courses. Read more at How Zendesk Onboards New Users

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