Category Archives: News for Legal Administrators

HR: Social Media Recruiting

Legal Administrator Daily

Vol. 7, No. 450

  • HR: Social Media Recruiting This is an informative article about using social media as a recruiting tool.. its a real thing, can be very cost effective, and might reach candidates you otherwise wouldn’t reach. There are do’s and don’ts.. read on..
  • BOL: Salesforce.com

    Legal Administrator Daily

    Vol. 7, No. 449

  • BOL: Salesforce.com How many of your corporate clients use Salesforce.com as their CRM? Many – if not most I would guess. This article discusses a solution that goes where the contracts are .. in this case – Salesforce. One obvious advantage – clients are not tasked with exporting contracts to send to outside counsel.. clever thinking.
  • BOL: The Ethics of Running a Law Firm

    Legal Administrator Daily

    Vol. 7, No. 449

    BOL: The Ethics of Running a Law Firm

    With the business of law comes many ethical obligations – exactly who’s obligations might be a matter for discussion – but this article does an excellent job of discussing those ethical obligations which come in many forms. Important read:

    HR: Sexual Harassment Training

    Legal Administrator Daily

    Vol. 7, No. 448

  • HR: Sexual Harassment Training Training often focuses on teaching new skills. But there is a ‘category’ of training which focuses on teaching new behaviors. That’s the category into which sexual harassment training falls.

    This article discusses an approach to sexual harassment training that may yield better results. How does your program stack up?

  • BOL: Differentiation

    Legal Administrator Daily

    Vol. 7, No. 448

    BOL: Differentiation

    Over my career in technology, I have seen great products fail because of terrible marketing, and lousy products succeed because of skilled marketing. If you look at your peer firms, I suggest you’ll find the same is true for service organizations like law firms. The product is different of course – but the sentiment is the same.

    In this context, Bruce MacEwen pens an insightful article about the importance of differentiating your product – differentiation being a cornerstone of marketing which includes brand strategy. The article highlights a recent PwC survey that identified key attributes that make for a ‘superior’ customer experience… ..’ ‘differentiated [brand] strategy’ means your firm is a destination for something in particular; when a client is need of that particular type of service or practice specialty, you should by rights be on the short list”.

    The article offers an indirect commentary about the important of ‘service level’ – that fungible attribute of your business that is part client expectation, client perception, and firm execution (from the first phone call to the final ‘case closing’ interview).. PS: your firm is delivering a service level – whether intentional, or not. Food for thought.

    TechLaw: Key Solutions You Should Be Using

    Legal Administrator Daily

    Vol. 7, No. 447

  • TechLaw: Key Solution Categories You Should be Leveraging This article discusses 4 key solution categories you should be leveraging .. My Fav: #4 Collaboration Tools. From Slack to Teams – collaboration tools are changing how we work – overnight. The challenge for law firms – which clients demand which collaboration solutions..and how to blend those into your technology portfolio.
  • TechLaw: CryptoCurrency

    Legal Administrator Daily

    Vol. 7, No. 447

    TechLaw: Crypto-Currency

    Crypto-Currency is coming. And along with it, a host of thorny issues for lawyers – from how it works.. to regulatory law surrounding crypto-currency.

    This article from across the pond will help you start to understand the elephant in the room..

    BOL: Freight Contracts

    Legal Administrator Daily

    Vol. 7, No. 420

  • BOL: Freight Contracts Contracts – the bane of every law department and – for some years now – I have suggested are a business opportunity for law firms. The future is now as described in this article discussing BakerHostetler’s smart-contract product targeted at freight transportation.

    The challenge – constantly changing fuel prices. The solution – a smart contract that can look at public fuel price data. Extrapolate that to commodities prices of any sort, interest rates, … well, you get the picture.

    Oh if Henry Flagler could see us now!

  • AI in Action: Cool Toys as a Recruiting Tool

    Legal Administrator Daily

    Vol. 7, No. 435

  • AI in Action: Cool Toys as a Recruiting Tool This article discusses Deloitte’s highlighting of its AI platform in recruiting new talent. In this case, its a way to demonstrate that legal work at Deloitte is less monotonous .. How are you leveraging your technology investments? After all – they speak volumes about the kind of firm you have..
  • Selling: The Key Account Executive

    Legal Administrator Daily

    Vol. 7, No. 435

    BOL: The Key Account Executive

    “Sales” seems to be a dirty word in the legal industry… after all, law firms are hired because of the track record for winning caes. Sure but.. In every industry I can think of, the function of “Sales” gets top billing. To state the obvious – sales is what feeds the organizational machine.

    Thanks to Syliva Coulter for this article that highlights a key position in the sales function – that of the Key Account Executive .. this is the person who’s role is to support the sales effort around one (or just a few) ‘key accounts’.

    I’ll bet you can identify those key accounts – the 20% of your client list accounting for 80% of your revenue – off the top of your head. And no doubt you can identify the Partner responsible for each of those clients. Now consider the level of support focused around new business with that client, that Partner garners from the firm. This is where Key Account Executives come in.. Food for thought.

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