Librarian News Digest
Vol. 2, No. 36
I was first introduced to legal KM in 1986 when a visionary library director convinced her firm to support a program where four “information specialists” went about the work of collecting the knowledge held by firm members. Part of her program included charging clients a discounted flat rate for the work that was based on the hours worked to create the agreement, brief, etc. that was being reused. It was an innovative program in its time that challenged the four of us who were hired to do the work. Did the plan for charging clients work? No. Blame it on the billable hour that was strong then and trying its best to hold on now. Read more about the billable hour and its effect on legal KM in Chris Boyd’s ILTA KM post, Challenges For Law Firm KM: The Billable Hour Model?
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