1.2 Million Help Desk Tickets

PinHawk Law Technology Daily Digest

Vol. 11, No. 195

As a CIO I have had some experiences where I would have bet that 1.2 million tickets were the number of problems reported in that given week. In this case it is the number of law firm trouble tickets analyzed by Intelliteach to produce the Guru’s Guide (2nd Edition). Read some highlights by Charles Christian and download your own copy here: New Guru Guide – all you want to know about IT support issues – it was Word that done it!

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